All Mountain Technologies has more professional certifications and professional channel partners than any of our competitors in our market here in Eagle County, Colorado (and surroundings areas). We have invested resources in our channel partners such as Microsoft, Dell, and Cisco so let’s briefly examine the benefits this effort confers on us for our customers vs. less qualified and less well staffed competitive alternatives.
First, AMT is professionally certified with all Microsoft offerings that are likely the IT cornerstones in your business (MCSE, MCP, etc.). Second, AMT has a staff large enough to cover our clients 24/7/365 which doesn’t take vacations - someone will always be available to help. Our size and available resources allow us the freedom to invest in utilities to resolve and even proactively prevent IT issues that are cost-prohibitive to smaller companies. Third, we constantly work with our channel partners to educate and certify our technicians as new products are introduced in order to get our certifications current and so AMT can stay up to date.
All Mountain Technologies believes it is important to invest in this training and professionally certify our staff. Let’s look at one example: Cisco - one of the leading providers of routing, networking, and IP telephone equipment. All Mountain Technologies is a Cisco Certified Premier partner. Our staff takes classes and receives training with regard to the exact software and hardware that we offer. Using our example, our certifications allow us to offer partner only Cisco resources (such as superior levels of Cisco support inaccessible to non-partners).
We believe that our customers are best served by technicians that are prepared, ready, and qualified to deal with your IT issues and that is what we try and provide. We have also partnered with IT industry leaders in these areas for that same reason. Those industry leading vendors recognize our commitment and will often give AMT significant ‘partner discounts’ that we can in turn pass on to our current customers as well - they don’t want to see their expensive equipment being used improperly out there either!
We have seen instances of misdiagnosed issues or technicians who are unfamiliar with rapidly evolving and ever more complex IT equipment causing serious downtime and weeks of problems at some companies. In fact by coming in, diagnosing, and promptly resolving issues just like this we gained several of our current and more loyal clients!
So, do we charge more the guys working out of garages for our consulting services? Maybe… but if you had a need for a medical procedure — say ACL knee surgery — wouldn’t you expect to pay more to have a certified physician perform the procedure in an appropriate environment instead of a witch doctor? The answer is probably "yes" because then you would also expect standardized methodology and someone who has more than his or her word to prove competence in that field! You don’t want to find out after the fact you’ve bought the wrong equipment or your technician doesn’t have the IT knowledge that he should either.
No offense to witch doctors but that’s how we approach it with IT.
If keeping your business up and running really matters to you then professional certifications should matter too and you should give us a call at 970-748-8880 to see if we can help you with your IT needs. We can also be found on the web at http://www.allmtntech.com.
…or you can keep relying on the witch doctor and hoping! Good luck 
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